Dock Leveler Won’t Stay Down: Solution for a Better Ramp in Austin, TX

Serco Mechanical Dock Leveler Model WS

It’s never a simple task to get caught up in the day to day aspects of working in a warehouse or industrial facility. Workers are familiar with the equipment they utilize and come to rely on it as a part of performing their everyday tasks.

Your machinery doesn’t do you any good outcome if it’s broken down. That simply brings us to loading docks which are known as the shipping and delivery heart of a warehouse.

The moment your loading dock equipment breaks down, especially broken levelers, you’re not only looking at lost productivity from your workers but the cause of delays that will affect your reputation with clients and the company’s bottom line.

Wherever you are located in Austin, TX, if you have a loading dock leveler that won’t stay down, presenting a safety hazard at your loading dock, it’s likely the hold-down assembly needs to be replaced and this requires the expertise of the professionals.

We at Overhead Door Company of Austina division of DuraServ, offers an overview of what to do if your dock leveler won’t stay down, bringing you a step closer to solving your ramp problem in Austin, TX.

What is a Loading Dock Leveler?

It’s a vital piece of equipment that makes it possible to move and transfer goods and other equipment from a transport vehicle, trailer, or truck onto the warehouse floor or vice versa. Check out some of our loading dock levelers and lifts.

Serco Power-Assisted Dock Leveler Model PAL
Serco Power-Assisted Dock Leveler Model PAL

What are the types of loading dock levelers?

When it comes to loading dock levelers, there are four types commonly used which are:

1. Mechanical Dock Levelers – This type of dock leveler is manually operated consisting of levers and springs to move the loading platform upwards and to extend the lip assembly. Mechanical dock levelers are the cheapest alternative option, needs a lot of maintenance, and need a regular adjustment to the hold-down system.

2. Hydraulic Dock Levelers – levelers that use a hydraulic cylinder to raise and lower its deck, at the same time used to operate the lip. Typically has a lower maintenance cost and is more versatile compare to mechanical and air dock levelers.

Serco Hydraulic Edge-of-Dock Model
Serco Hydraulic Edge-of-Dock Model

3. Air Dock Levelers – dock levelers that make use of an airbag to move upwards and downwards. Air-powered levelers are considered the simplest yet highly effective and easiest to maintain, with no need for messy hydraulic fluids and the potential for leaks.

4. Specialty Dock Leveler – dock levelers for specialty applications like barrier lip pit levelers or truck levelers. To learn more about our Specialty-Dock-Levelers check us out at 

What are the main components of a dock leveler?

The main and integral components of loading dock levelers are the deck, lip, push bar, and bumpers. They are adjustable mechanical devices and customization.

1. Deck – also known as the ramp, considered by many as the most important part of the loading dock. It’s the section where it is driven over either by a hand truck, forklift, or pallet jack. And it is also the part that attaches to the lip, allowing safe and efficient passageway for equipment and transport vehicles.

2. Lip – the part of the loading dock leveler that extends outward and onto the floor of the trailer, transport vehicle, or truck. Usually, they are permanently affixed to the loading dock bay sides.

3. Push Bar – also known as the activation system, it is a mechanical arm that pushes the deck of the leveler into place. Types vary, but commonly either powered by an air bladder or by springs.

4. Bumpers – Bumpers adds an extra level of protection by preventing the transport vehicle, trailer, or truck from running into the building and causing injuries and damages.

To serve everyone at Austin, TX, our ramp service has a variety of loading dock equipment products and services to help any type of business application all over Austin, Texas.

What are the Common Dock Leveler Issues?

Although dock levelers are engineered and designed for endurance, from time to time they need to be replaced. Here are some common dock leveler replacement issues:

  • The top deck is somewhat warped.
  • The lip is bent or likely warped.
  • The leveler will not operate appropriately.
  • The leveler aims to lift as it’s driven over.
  • It no longer meets your loading standard and requirements.
  • There are safety issues and concerns with the leveler.
  • You wanted to upgrade from a manual leveler to a new leveler operated with an electrical control panel.
  • You’re updating your loading bay.

When there’s a broken loading dock in Austin, we have the right products and staff to keep your dock safe and efficient.

Our dedicated dock repair team in Austin can assess any loading dock repair and, in many cases, have your dock equipment functional within a few short hours. Our service department stands ready 24/7 available, all year round.

  • OEM Parts and Accessories
  • Minimize Downtime
  • Maximize Productivity
  • Stock Inventory
  • Parts and Availability
Overhead Door Parts and Service

Who to consult when your dock leveler is not working in Austin, TX?

Considering there are hundreds of loading dock companies all over Austin, TX,  it would be hard to find the right company to trust with your loading dock repair, replacement, or installation.

We recommend is the most significant market player in the business of commercial doors – Overhead Door Company of Austin, a division of DuraServ, being the largest distributor in the world for the leading manufacturers of dock equipment and hi-speed doors, with a mission, “to be the most trusted sales and service distributor in our market” and living with it!

Our goal is to get your ramp service or loading dock back in operation as quickly as possible. We are aware of how critical broken loading docks are to warehouse operations. When Austin’s broken leveler is not working properly, it can be hazardous due to higher risks of injury and extended production time.

Learn more about us at (512) 442-1561 or send us your questions regarding our dock levelers or any loading dock equipment needs such as commercial doors, safety equipment, and truck restraints, dock leveler and lifts. To make a service request, click here. We are servicing all of Texas including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville, and Temple, TX.

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