Dock Leveler Won’t Stay Down: Solution for a Better Ramp in Austin, TX

It’s never a simple task to get caught up in the day to day aspects of working in a warehouse or industrial facility. Workers are familiar with the equipment they utilize and come to rely on it as a part of performing their everyday tasks.

Your machinery doesn’t do you any good outcome if it’s broken down. That simply brings us to loading docks which are known as the shipping and delivery heart of a warehouse.

The moment your loading dock equipment breaks down, especially broken levelers, you’re not only looking at lost productivity from your workers but the cause of delays that will affect your reputation with clients and the company’s bottom line.

Wherever you are located in Austin, TX, if you have a loading dock leveler that won’t stay down, presenting a safety hazard at your loading dock, it’s likely the hold-down assembly needs to be replaced and this requires the expertise of the professionals.

We at Overhead Door Company of Austina division of DuraServ, offers an overview of what to do if your dock leveler won’t stay down, bringing you a step closer to solving your ramp problem in Austin, TX.

What is a Loading Dock Leveler?

It’s a vital piece of equipment that makes it possible to move and transfer goods and other equipment from a transport vehicle, trailer, or truck onto the warehouse floor or vice versa. Check out some of our loading dock levelers and lifts.

Serco Power-Assisted Dock Leveler Model PAL
Serco Power-Assisted Dock Leveler Model PAL

What are the types of loading dock levelers?

When it comes to loading dock levelers, there are four types commonly used which are:

1. Mechanical Dock Levelers – This type of dock leveler is manually operated consisting of levers and springs to move the loading platform upwards and to extend the lip assembly. Mechanical dock levelers are the cheapest alternative option, needs a lot of maintenance, and need a regular adjustment to the hold-down system.

2. Hydraulic Dock Levelers – levelers that use a hydraulic cylinder to raise and lower its deck, at the same time used to operate the lip. Typically has a lower maintenance cost and is more versatile compare to mechanical and air dock levelers.

Serco Hydraulic Edge-of-Dock Model
Serco Hydraulic Edge-of-Dock Model

3. Air Dock Levelers – dock levelers that make use of an airbag to move upwards and downwards. Air-powered levelers are considered the simplest yet highly effective and easiest to maintain, with no need for messy hydraulic fluids and the potential for leaks.

4. Specialty Dock Leveler – dock levelers for specialty applications like barrier lip pit levelers or truck levelers. To learn more about our Specialty-Dock-Levelers check us out at 

What are the main components of a dock leveler?

The main and integral components of loading dock levelers are the deck, lip, push bar, and bumpers. They are adjustable mechanical devices and customization.

1. Deck – also known as the ramp, considered by many as the most important part of the loading dock. It’s the section where it is driven over either by a hand truck, forklift, or pallet jack. And it is also the part that attaches to the lip, allowing safe and efficient passageway for equipment and transport vehicles.

2. Lip – the part of the loading dock leveler that extends outward and onto the floor of the trailer, transport vehicle, or truck. Usually, they are permanently affixed to the loading dock bay sides.

3. Push Bar – also known as the activation system, it is a mechanical arm that pushes the deck of the leveler into place. Types vary, but commonly either powered by an air bladder or by springs.

4. Bumpers – Bumpers adds an extra level of protection by preventing the transport vehicle, trailer, or truck from running into the building and causing injuries and damages.

To serve everyone at Austin, TX, our ramp service has a variety of loading dock equipment products and services to help any type of business application all over Austin, Texas.

What are the Common Dock Leveler Issues?

Although dock levelers are engineered and designed for endurance, from time to time they need to be replaced. Here are some common dock leveler replacement issues:

  • The top deck is somewhat warped.
  • The lip is bent or likely warped.
  • The leveler will not operate appropriately.
  • The leveler aims to lift as it’s driven over.
  • It no longer meets your loading standard and requirements.
  • There are safety issues and concerns with the leveler.
  • You wanted to upgrade from a manual leveler to a new leveler operated with an electrical control panel.
  • You’re updating your loading bay.

When there’s a broken loading dock in Austin, we have the right products and staff to keep your dock safe and efficient.

Our dedicated dock repair team in Austin can assess any loading dock repair and, in many cases, have your dock equipment functional within a few short hours. Our service department stands ready 24/7 available, all year round.

  • OEM Parts and Accessories
  • Minimize Downtime
  • Maximize Productivity
  • Stock Inventory
  • Parts and Availability
Overhead Door Parts and Service

Who to consult when your dock leveler is not working in Austin, TX?

Considering there are hundreds of loading dock companies all over Austin, TX,  it would be hard to find the right company to trust with your loading dock repair, replacement, or installation.

We recommend is the most significant market player in the business of commercial doors – Overhead Door Company of Austin, a division of DuraServ, being the largest distributor in the world for the leading manufacturers of dock equipment and hi-speed doors, with a mission, “to be the most trusted sales and service distributor in our market” and living with it!

Our goal is to get your ramp service or loading dock back in operation as quickly as possible. We are aware of how critical broken loading docks are to warehouse operations. When Austin’s broken leveler is not working properly, it can be hazardous due to higher risks of injury and extended production time.

Learn more about us at (512) 442-1561 or send us your questions regarding our dock levelers or any loading dock equipment needs such as commercial doors, safety equipment, and truck restraints, dock leveler and lifts. To make a service request, click here. We are servicing all of Texas including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville, and Temple, TX.

Solutions When Your Loading Dock Door Won’t Open/Close in Austin, TX

In the busy business world of loading docks in Austin, TX, every second counts. Now, imagine this, what if your warehouse door got stuck and it won’t close, your business and security would be in total jeopardy!

Loading dock doors are part of the warehouse and is significantly important for business’s protection, operation, and safety. Commercial door issues happen unexpectedly implementing an action plan is the best thing to do.

Overhead Door Company of Austin, a division of DuraServ, prepared this article for business-minded loading dock readers, or for seasoned facility managers who just want to increase their knowledge on loading dock door problems or issues in Austin, TX.

What is a loading dock?

A loading dock as commonly called, also known as a loading bay, is a working area of a facility, warehouse, or other building where a trailer, truck, or other transport vehicle loads or unloads an item or product. Designed to process efficient interaction with range of vehicle types.

Overhead Door Company of Austin

Although our name is Overhead Doors, we have commercial doors to fit every need, we are more than just a door company and we can work with Austin’s diverse business sectors to create the safest most efficient docks.

We offer a variety of loading dock equipment such as commercial doors, safety equipment, and truck restraints, dock leveler and lifts, aftermarket products, dock seals and shelters, and industrial fans.

To serve everyone in Austin, TX, we have a variety of loading dock equipment products and services to help any type of business throughout Texas.


What are the Types of Door Used in a Loading Dock?

Loading docks use three types of doors namely rolling-up doors, sectional doors, and high-performance doors to facilitate certain processes like loading and unloading of items or goods in the loading bay area.

1. Roll-Up Door 

Roll-Up Doors are a type of a door consisting of many horizontal slats hinged together in an overhead coil. The slats are made either of aluminum, stainless steel, or galvanized steel. They are also called a rolling door, coiling door, roll-up door, or Overhead door.

Overhead Door Company of Austin has a variety of Commercial Rolling Steel Doors and Roll-Up Doors to choose from. Through the years, we sharpened our skills to be one of the best loading dock door-provider. Our service extends from the commercial rolling doors to the maintenance and repair undertakings.

To learn more about our Commercial Rolling Steel Doors and Roll-Up Doors.

2. Sectional Door

Sectional doors, also known as panel doors, are doors made of separate panels that lift upwards, downwards, and parallel with the garage ceiling. They vary in size from as small as 1900 high x 1500 wide up to as large as 3700 high by 9000 wide. Sectional doors are built from different materials such as glass, wood, steel, vinyl, and aluminum. 

Our Austin Ramp Service Area Office offers several types of Commercial Sectional Steel Door products ideally suited for your loading dock business, and you can check them out.

3. High-Performance Door

High-performance or high-speed doors are door systems, commonly used in industrial applications. They are technical enhancements of roller shutters, sectional doors, or PVC fabric doors. 

Unlike ordinary type of doors, they are designed and engineered with higher operating speed, provide a higher number of opening and closing cycles, lower maintenance, and repair cost.   

At Austin Equipment Service, we have top of the line High-Performance Doors in the industry of loading dock doors. We have been servicing all of Texas for 19 years, including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville, and Temple, TX.

Learn more about our High-Performance Doors, Rytec, and Albany brands.

What can happen to dock doors?

Not all dock doors are meant to last long, they are vulnerable to wear and tear due to the daily overuse including hazards and accidents such as bumps, collisions, or impacts of trailer trucks, forklifts or other transport vehicles.

When dock doors are inoperable, the whole company supply chain will result in:

  • a decrease in productivity 
  • delays in the transition of goods and items
  • decrease workload downtimes
  • costly maintenance repairs
  • low morale of workers
  • potentially hinder vendor relationships
  • damage to the company bottom line

Dock door components such as seals and springs may damage over time, leading to unexpected malfunction. Regularly scheduled inspections by professionals is important for maintaining proper function.

Our team of Austin Dock Repair is 24/7 ready and available for Parts and Service. They are factory trained and fully qualified service technicians with over 25 years of experience. To learn more about our 24/7 Parts and Service.

What are the causes of why your loading dock door gets stuck and its solutions? 

In finding the reasons why dock doors get stuck, it is important to know the main causes of why it is happening in the first place. Below are some of the potential causes for a facility r warehouse door to get stuck in an open position and some of its solutions.

  • Disconnected Power

All commercial doors require electricity to operate, and a lack of electrical power could cause your warehouse door to jam either in an open or closed position. By resetting the main electrical supply, connections or switches you should get your power back and have your warehouse door operating in no time.

Our Austin Broken Overhead Door Team is available 24/7 to check your warehouse door for any power outages, broken electrical circuits, and other electrical door related problems to assure that you keep your loading dock fully functioning.

  • Motor Problems

Various motor issues with commercial doors prevent the door to function normally. These motor problems can be checked and repaired by a commercial dock door motor expert. It is recommended to get a certified authorized professional to have it diagnosed and assess the issue.

For any commercial motor door problems, our Austin Broken Door Technicians are factory trained and fully qualified, ready to check, repair, and give advice for your dock door motor problems. 

  • Jammed Due To Obstructions, Dirt, and Dust

Commercial dock doors can get stuck because of dust, dirt or obstructions, stopping it on its wheels and tracks. Sometimes, certain objects obstruct and get caught in-between the tracks making your warehouse door to jam. Check the inside tracks and clean away any obstructions that may hinder the opening and closing operation.

Our Austin Broken Dock Team is highly knowledgeable when it comes to docking door obstructions. We work around the clock to keep your doors and dock equipment up and running.

  • Off-Track Door

Off-Track doors won’t operate normally and hard to determine since it is hidden overhead. If you’re having trouble repairing your jammed door, you should consider calling in the professionals.

At Austin Spring Repair, we have dock door parts and components available for replacements, repairs, and new installations, to ensure your loading dock operations will continuously function 24/7 as scheduled.

  • Failure of Door Components

Commercial doors parts are not meant to last long, the every-day wear and tear, will cause it to fail over time.  Components like springs are susceptible to rust or become inflexible, which can cause your dock door to get stuck.  A professional commercial door repair company can help check, replace, or repair these parts.

Our Austin Broken Spring has a fully stocked warehouse with OEM Parts and Accessories available at your disposal. We can help your loading dock business minimize downtime and maximize your productivity to ensure more profits for your company.     

  • Lubrication

Possibly, your dock doors need additional lubrication to operate smoothly and efficiently. This can be done after cleaning out your door tracks to ensure a snag-free operation.

For a simple lubrication issue, you can contact our Austin Broken Leveler Technician Team so they can have your dock door checked and repaired to give you the peace of mind that you deserve.

Considering your loading dock doors are normally functioning and you just want to know more about dock door opening/closing solutions, or you want to have preventive maintenance to avoid future dock door problems, you can contact our Austin Dock Door Service Office at (512) 442-1561, or via website.To make a service request, you can click us or you can visit us personally at our Service Areas: Servicing All of Texas including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville, and Temple, TX.

Ways to Save Costly Loading Dock Maintenance in Austin, TX

For most facility managers, running a loading dock business is complex and costly. While for some smart managers they found some alternative dollar-saving solutions by implementing loading dock maintenance programs into their systems, however, a loading dock is always part of the company budget in the long run.

Overhead Door Company of Austin, a Division of Duraserv, the largest distributor in the world for the leading manufacturers of dock equipment and hi-speed doors and has been servicing all of Texas including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville and Temple, Texas shares some unique ways on how to save more company dollars from such costly loading dock maintenance.

Saving Solution No. 1: Re-evaluation of Safety Processes

Safety always has been prioritized, but at what level? Safety protocols and guidelines may have been implemented, managed, and controlled, however, there are still safer ways and means by re-assessing, upgrading, and finding solutions at these critical concerns:

  • How are you protecting forklifts and pedestrians from the dangerous drop point?
  • How safe are your blind corners and busy intersections?
  • How do you protect pedestrians on the drive approach and around the loading dock?
  • Were you able to pre-emptively safeguard potential dangers of automated equipment and machines?
  • Were you able to protect people and equipment with flexible in-plant access?
  • Do you restrain trailers properly?

Using Overhead Door Company of Austin’s truck restraints is one of the most economical and effective means to have big savings against maintenance costs. Below are some truck restraints we recommend you can check out to minimize risk and create a safe working environment at our Austin truck restraints:

Truck Restraints


Saving Solution No. 2: Consultancy 

Outsourcing from external parties is quite exorbitant, but selecting only the right company with a reasonable price is worth an investment in the long run. A good program and highly experienced in their field of expertise can advise practical solutions, fix problems in a different perspective, and provide more effective preventative measures.

Overhead Door Company of Austin’s planned maintenance program is built on a professional, no-cost, and no-obligation survey conducted by our team of factory-trained and experienced professional technicians.  The maintenance program team will thoroughly inspect, suggest necessary maintenance, and schedule regular maintenance on your loading dock and surrounding areas, including regular checking of your equipment to keep them running as they are designed, by our Austin broken leveler and equipment Service Offices.

Saving Solution No. 3: Controlling Properly Energy Loss

Energy loss is one of the most neglected areas and one of the reasons for the costly maintenance expenses. Factors range from poorly-fitting and obsolete overhead doors to ineffective lighting of the loading dock areas. Commonly found on equipment and devices such as dock doors, wheel restraints, and LED lights.

1. Troubleshoot or upgrade damaged/broken dock doors.

Dock doors are susceptible to damage by forklifts, other vehicles, or from overused often have gaps in-between the compromised seals and door frames. These spaces allow cold or hot air to penetrate the facility and cause your air conditioning system to work overtime- more electrical bills.

If you have a minor problem in your dock doors and able to troubleshoot the problem through replacement would be much better, at our Austin broken dock Service Offices.

But, if the damage is more or less considerable, it is advisable to upgrade to a newer dock door version, which is more advanced, superb insulation designs, and strong enough to take a hit without being damaged at our Austin dock repair Service Offices.

Below are some latest Austin dock doors by Overhead Door Company of Austin:

  • Rytec Bantam MD600 Dock Door
  • Rytec CR5000 Clean Roll Door
  • Rytec Powerhouse Extreme Duty Rubber Door
  • Rytec Predadoor PD5000-NXT
  • Rytec Predadoor PD5500-NXT
  • Rytec Plexline Composite Door
  • Rytec Pharma-Roll Door
  • Rytec Bantam Model MD600 With Full Vision Clear Panel
  • Rytec Fast Seal FS3000 Full Vision Clear Door

2. Use wheel restraints.

Besides the fact that wheel restraints provide safety benefits, they are also effective at controlling energy use by keeping vehicle trailers secured in place. With the trailers not moving in place, and the shelters and seals helps in the insulation sealing of the dock area, no air will escape because of the trailer shifts. Check out below some latest Austin’s wheel restraints models:

  • Serco SLSC Safety-Chock Surface Restraint
  • Serco Manual Safety Chock
  • Serco Universal Truck-Chock In-Ground Wheel Restraint

3. Upgrade LED light fixtures.

If you are still using incandescent bulbs, better upgrade to LED lights. LED lights provide high-quality lighting that can illuminate your loading dock area at the same time giving energy savings to the facility.

Modern LED lighting delivers a brightness of a 150-watt incandescent bulb while drawing a mere 16 watts of power, and it’s designed with a turnkey solar-powered dock packages that are completely off the grid.

Considering your loading dock business is still new, or you have been in the loading dock business for years but have been haunted by costly loading dock maintenance services for so long, probably we can help you find some solutions that you might be looking for in your loading dock at Austin, TX.

Overhead Door Company of Austin

One-Stop-Shop for Commercial and Loading Dock Equipment includes 24/7 Parts and Service:

  • Fully stocked warehouse
  • Full fleet of service and installation trucks
  • Team of factory trained and fully qualified service technicians 
  • Team of knowledgeable coordinators to take your call
  • 24/& Available or use our toll-free main number: 609-642-4864

Planned Maintenance Program 

  • Protect Your Investment
  • Reduce Lifetime Ownership Costs

OEM Parts and Accessories

  • Stocked Inventory 
  • Maximize Productivity 
  • Minimize Downtime
  • Parts Availability

Contact us at (512) 442-1561, or through our website, our team of service technicians would be happy to help and discuss with you about how you can have great savings and benefit more from our loading dock maintenance suggestions at our Austin loading dock equipment Service Offices.You can make a service request or visit us personally at our service areas: Servicing All of Texas including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville, and Temple, TX.