Dock Leveler Won’t Stay Down: Solution for a Better Ramp in Austin, TX

It’s never a simple task to get caught up in the day to day aspects of working in a warehouse or industrial facility. Workers are familiar with the equipment they utilize and come to rely on it as a part of performing their everyday tasks.

Your machinery doesn’t do you any good outcome if it’s broken down. That simply brings us to loading docks which are known as the shipping and delivery heart of a warehouse.

The moment your loading dock equipment breaks down, especially broken levelers, you’re not only looking at lost productivity from your workers but the cause of delays that will affect your reputation with clients and the company’s bottom line.

Wherever you are located in Austin, TX, if you have a loading dock leveler that won’t stay down, presenting a safety hazard at your loading dock, it’s likely the hold-down assembly needs to be replaced and this requires the expertise of the professionals.

We at Overhead Door Company of Austina division of DuraServ, offers an overview of what to do if your dock leveler won’t stay down, bringing you a step closer to solving your ramp problem in Austin, TX.

What is a Loading Dock Leveler?

It’s a vital piece of equipment that makes it possible to move and transfer goods and other equipment from a transport vehicle, trailer, or truck onto the warehouse floor or vice versa. Check out some of our loading dock levelers and lifts.

Serco Power-Assisted Dock Leveler Model PAL
Serco Power-Assisted Dock Leveler Model PAL

What are the types of loading dock levelers?

When it comes to loading dock levelers, there are four types commonly used which are:

1. Mechanical Dock Levelers – This type of dock leveler is manually operated consisting of levers and springs to move the loading platform upwards and to extend the lip assembly. Mechanical dock levelers are the cheapest alternative option, needs a lot of maintenance, and need a regular adjustment to the hold-down system.

2. Hydraulic Dock Levelers – levelers that use a hydraulic cylinder to raise and lower its deck, at the same time used to operate the lip. Typically has a lower maintenance cost and is more versatile compare to mechanical and air dock levelers.

Serco Hydraulic Edge-of-Dock Model
Serco Hydraulic Edge-of-Dock Model

3. Air Dock Levelers – dock levelers that make use of an airbag to move upwards and downwards. Air-powered levelers are considered the simplest yet highly effective and easiest to maintain, with no need for messy hydraulic fluids and the potential for leaks.

4. Specialty Dock Leveler – dock levelers for specialty applications like barrier lip pit levelers or truck levelers. To learn more about our Specialty-Dock-Levelers check us out at 

What are the main components of a dock leveler?

The main and integral components of loading dock levelers are the deck, lip, push bar, and bumpers. They are adjustable mechanical devices and customization.

1. Deck – also known as the ramp, considered by many as the most important part of the loading dock. It’s the section where it is driven over either by a hand truck, forklift, or pallet jack. And it is also the part that attaches to the lip, allowing safe and efficient passageway for equipment and transport vehicles.

2. Lip – the part of the loading dock leveler that extends outward and onto the floor of the trailer, transport vehicle, or truck. Usually, they are permanently affixed to the loading dock bay sides.

3. Push Bar – also known as the activation system, it is a mechanical arm that pushes the deck of the leveler into place. Types vary, but commonly either powered by an air bladder or by springs.

4. Bumpers – Bumpers adds an extra level of protection by preventing the transport vehicle, trailer, or truck from running into the building and causing injuries and damages.

To serve everyone at Austin, TX, our ramp service has a variety of loading dock equipment products and services to help any type of business application all over Austin, Texas.

What are the Common Dock Leveler Issues?

Although dock levelers are engineered and designed for endurance, from time to time they need to be replaced. Here are some common dock leveler replacement issues:

  • The top deck is somewhat warped.
  • The lip is bent or likely warped.
  • The leveler will not operate appropriately.
  • The leveler aims to lift as it’s driven over.
  • It no longer meets your loading standard and requirements.
  • There are safety issues and concerns with the leveler.
  • You wanted to upgrade from a manual leveler to a new leveler operated with an electrical control panel.
  • You’re updating your loading bay.

When there’s a broken loading dock in Austin, we have the right products and staff to keep your dock safe and efficient.

Our dedicated dock repair team in Austin can assess any loading dock repair and, in many cases, have your dock equipment functional within a few short hours. Our service department stands ready 24/7 available, all year round.

  • OEM Parts and Accessories
  • Minimize Downtime
  • Maximize Productivity
  • Stock Inventory
  • Parts and Availability
Overhead Door Parts and Service

Who to consult when your dock leveler is not working in Austin, TX?

Considering there are hundreds of loading dock companies all over Austin, TX,  it would be hard to find the right company to trust with your loading dock repair, replacement, or installation.

We recommend is the most significant market player in the business of commercial doors – Overhead Door Company of Austin, a division of DuraServ, being the largest distributor in the world for the leading manufacturers of dock equipment and hi-speed doors, with a mission, “to be the most trusted sales and service distributor in our market” and living with it!

Our goal is to get your ramp service or loading dock back in operation as quickly as possible. We are aware of how critical broken loading docks are to warehouse operations. When Austin’s broken leveler is not working properly, it can be hazardous due to higher risks of injury and extended production time.

Learn more about us at (512) 442-1561 or send us your questions regarding our dock levelers or any loading dock equipment needs such as commercial doors, safety equipment, and truck restraints, dock leveler and lifts. To make a service request, click here. We are servicing all of Texas including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville, and Temple, TX.

Solutions When Your Loading Dock Door Won’t Open/Close in Austin, TX

In the busy business world of loading docks in Austin, TX, every second counts. Now, imagine this, what if your warehouse door got stuck and it won’t close, your business and security would be in total jeopardy!

Loading dock doors are part of the warehouse and is significantly important for business’s protection, operation, and safety. Commercial door issues happen unexpectedly implementing an action plan is the best thing to do.

Overhead Door Company of Austin, a division of DuraServ, prepared this article for business-minded loading dock readers, or for seasoned facility managers who just want to increase their knowledge on loading dock door problems or issues in Austin, TX.

What is a loading dock?

A loading dock as commonly called, also known as a loading bay, is a working area of a facility, warehouse, or other building where a trailer, truck, or other transport vehicle loads or unloads an item or product. Designed to process efficient interaction with range of vehicle types.

Overhead Door Company of Austin

Although our name is Overhead Doors, we have commercial doors to fit every need, we are more than just a door company and we can work with Austin’s diverse business sectors to create the safest most efficient docks.

We offer a variety of loading dock equipment such as commercial doors, safety equipment, and truck restraints, dock leveler and lifts, aftermarket products, dock seals and shelters, and industrial fans.

To serve everyone in Austin, TX, we have a variety of loading dock equipment products and services to help any type of business throughout Texas.


What are the Types of Door Used in a Loading Dock?

Loading docks use three types of doors namely rolling-up doors, sectional doors, and high-performance doors to facilitate certain processes like loading and unloading of items or goods in the loading bay area.

1. Roll-Up Door 

Roll-Up Doors are a type of a door consisting of many horizontal slats hinged together in an overhead coil. The slats are made either of aluminum, stainless steel, or galvanized steel. They are also called a rolling door, coiling door, roll-up door, or Overhead door.

Overhead Door Company of Austin has a variety of Commercial Rolling Steel Doors and Roll-Up Doors to choose from. Through the years, we sharpened our skills to be one of the best loading dock door-provider. Our service extends from the commercial rolling doors to the maintenance and repair undertakings.

To learn more about our Commercial Rolling Steel Doors and Roll-Up Doors.

2. Sectional Door

Sectional doors, also known as panel doors, are doors made of separate panels that lift upwards, downwards, and parallel with the garage ceiling. They vary in size from as small as 1900 high x 1500 wide up to as large as 3700 high by 9000 wide. Sectional doors are built from different materials such as glass, wood, steel, vinyl, and aluminum. 

Our Austin Ramp Service Area Office offers several types of Commercial Sectional Steel Door products ideally suited for your loading dock business, and you can check them out.

3. High-Performance Door

High-performance or high-speed doors are door systems, commonly used in industrial applications. They are technical enhancements of roller shutters, sectional doors, or PVC fabric doors. 

Unlike ordinary type of doors, they are designed and engineered with higher operating speed, provide a higher number of opening and closing cycles, lower maintenance, and repair cost.   

At Austin Equipment Service, we have top of the line High-Performance Doors in the industry of loading dock doors. We have been servicing all of Texas for 19 years, including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville, and Temple, TX.

Learn more about our High-Performance Doors, Rytec, and Albany brands.

What can happen to dock doors?

Not all dock doors are meant to last long, they are vulnerable to wear and tear due to the daily overuse including hazards and accidents such as bumps, collisions, or impacts of trailer trucks, forklifts or other transport vehicles.

When dock doors are inoperable, the whole company supply chain will result in:

  • a decrease in productivity 
  • delays in the transition of goods and items
  • decrease workload downtimes
  • costly maintenance repairs
  • low morale of workers
  • potentially hinder vendor relationships
  • damage to the company bottom line

Dock door components such as seals and springs may damage over time, leading to unexpected malfunction. Regularly scheduled inspections by professionals is important for maintaining proper function.

Our team of Austin Dock Repair is 24/7 ready and available for Parts and Service. They are factory trained and fully qualified service technicians with over 25 years of experience. To learn more about our 24/7 Parts and Service.

What are the causes of why your loading dock door gets stuck and its solutions? 

In finding the reasons why dock doors get stuck, it is important to know the main causes of why it is happening in the first place. Below are some of the potential causes for a facility r warehouse door to get stuck in an open position and some of its solutions.

  • Disconnected Power

All commercial doors require electricity to operate, and a lack of electrical power could cause your warehouse door to jam either in an open or closed position. By resetting the main electrical supply, connections or switches you should get your power back and have your warehouse door operating in no time.

Our Austin Broken Overhead Door Team is available 24/7 to check your warehouse door for any power outages, broken electrical circuits, and other electrical door related problems to assure that you keep your loading dock fully functioning.

  • Motor Problems

Various motor issues with commercial doors prevent the door to function normally. These motor problems can be checked and repaired by a commercial dock door motor expert. It is recommended to get a certified authorized professional to have it diagnosed and assess the issue.

For any commercial motor door problems, our Austin Broken Door Technicians are factory trained and fully qualified, ready to check, repair, and give advice for your dock door motor problems. 

  • Jammed Due To Obstructions, Dirt, and Dust

Commercial dock doors can get stuck because of dust, dirt or obstructions, stopping it on its wheels and tracks. Sometimes, certain objects obstruct and get caught in-between the tracks making your warehouse door to jam. Check the inside tracks and clean away any obstructions that may hinder the opening and closing operation.

Our Austin Broken Dock Team is highly knowledgeable when it comes to docking door obstructions. We work around the clock to keep your doors and dock equipment up and running.

  • Off-Track Door

Off-Track doors won’t operate normally and hard to determine since it is hidden overhead. If you’re having trouble repairing your jammed door, you should consider calling in the professionals.

At Austin Spring Repair, we have dock door parts and components available for replacements, repairs, and new installations, to ensure your loading dock operations will continuously function 24/7 as scheduled.

  • Failure of Door Components

Commercial doors parts are not meant to last long, the every-day wear and tear, will cause it to fail over time.  Components like springs are susceptible to rust or become inflexible, which can cause your dock door to get stuck.  A professional commercial door repair company can help check, replace, or repair these parts.

Our Austin Broken Spring has a fully stocked warehouse with OEM Parts and Accessories available at your disposal. We can help your loading dock business minimize downtime and maximize your productivity to ensure more profits for your company.     

  • Lubrication

Possibly, your dock doors need additional lubrication to operate smoothly and efficiently. This can be done after cleaning out your door tracks to ensure a snag-free operation.

For a simple lubrication issue, you can contact our Austin Broken Leveler Technician Team so they can have your dock door checked and repaired to give you the peace of mind that you deserve.

Considering your loading dock doors are normally functioning and you just want to know more about dock door opening/closing solutions, or you want to have preventive maintenance to avoid future dock door problems, you can contact our Austin Dock Door Service Office at (512) 442-1561, or via website.To make a service request, you can click us or you can visit us personally at our Service Areas: Servicing All of Texas including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville, and Temple, TX.

How Equipped is your Warehouse or Distribution Center To Prevent Food Contamination Risks in Austin, TX?

A warehouse or distribution center that caters food is very sensitive that mandatorily requires utmost care and protection.

The pieces of equipment to be installed in a food warehouse or distribution should be assembled particularly for this specific purpose only. Otherwise, your food will be subjected to food contamination.


What is a warehouse or distribution center?

A warehouse or distribution center is a specialized demand-driven building that is engineered to integrate a refrigeration system or air-conditioning, which stocked goods for redistribution purposes to the retailers and wholesalers.

This facility is designed for perishable goods only and a special door is highly recommended to be installed to sustain and promote the freshness of the products.

A contamination risk has always been experienced by the different food manufacturers including the functions that carries or load food products. This undertaking should always be in line with the guidelines being observed by the Food and Drug Administration (FDA) Food Safety Modernization Act (FSMA) to be considered compliant. This process is been formulated to prevent the proliferation of foodborne illnesses.

With the serious observance of FSMA, it elevates the safety level of these facilities into a safe zone against contamination. For instance, in the presence of an Austin broken door, the owner of the facility has the obligation to undertake a corresponding Austin spring repair.

What is STHAF rule?

The Sanitary Transport of Human and Animal Food (STHAF) is one of the reforms being advocated by FSMA and as a matter of fact, it is one of the latest regulations being undertaken to get hold of the enforcement phase.

What kind of roll-up door suitable for the warehouse facility?

There are several types of roll-up doors designed for this facility. The best ones are being offered by Overhead Door Company of Austin, a division of DuraServ Corp and they are as follow:

  1. Overhead Door- Fireking 631 Series- Rolling Steel Fire Rated Service Door
  2. Overhead Door – Fireking 634 Series – Rolling Steel Fire Rated Service Door
  3. Overhead Door- Fireking 630 Series- Insulated Rolling Steel Fire Rated Service Door
  4. Overhead Door- Fireking 630 Series- Rolling Steel Fire Rated Service Door
  5. Overhead Door- Model 600 Coil-Away Rolling Steel Service Door
  6. Overhead Door- Model 610 Rolling Steel Service Door
  7. Overhead Door- Model 620 Stormtite Rolling Steel Service Door
  8. Overhead Door- Model 625 Stormtite Insulated Rolling Steel Service Door
  9. Overhead Door- Model 640 Rolling Fire Counter Door
  10. Overhead Door- Model 641 Stainless Steel Rolling Fire Counter Door
  11. Overhead Door- Model 660 Integral Frame Rolling Fire Counter Door

Over the years, we already honed a specialized ability towards a diverse business engagement to ensure the safest most efficient docks facilities. We always ensure that we have the right products to offer to keep our clients dock functional. To name a few we promote Austin commercial door to the public as well as the Austin ramp service.

We carry a wide array of high-quality products including the Austin fire doors. Aside from the also undertake the Austin fire door repair and Austin fire door service,

Our company is the best option in cases your need arises to get hold of the emergency parts and service of roll-up doors including the Austin broken spring.

Further, we undertake a professional repair service of Austin broken overhead door.

For more details, please visit our official website to learn more.

If you have a question about our products and services, you may contact us at the telephone number (512) 442-1561. You may also reach us online. We have several service centers to provide you with the utmost assistance. We provide our service all of Texas including Austin, Georgetown, Round Rock, Cedar Creek, San Marcos, Cedar Park, Pflugerville, and Temple, TX.